1. At The Stīl Trust, we're committed to giving you the best experience possible. As a growing platform, there may occasionally be unforeseen issues, and we truly appreciate your patience as we continue improving.
2. Below, you'll find device requirements, troubleshooting tips, and step-by-step guides from our IT team to help you get the most out of your styling experience.
3. If you can't find the answer you're looking for, please reach out to us directly at support@thestiltrust.com — our team is here to help.

You can access your video consult from both mobile and desktop. To ensure a smooth experience, please review the requirements below:

1. If you're unable to join your video consult:
2. 1. Send your stylist a message through the in-app messaging system (instructions below).
3. 2. Your stylist will help you troubleshoot the issue.
4. 3. If the issue persists, provide your phone number to your stylist — they can conduct the session via phone consult instead.

1. To message your stylist:
2. 1. Log in to your account here.
3. 2. Go to the Services page.
4. 3. Find your service under the Active tab.
5. 4. Click See Service Details.
6. 5. Select Go to Messages.
7. 6. Type your message and click Send.

1. Loved your free trial? Upgrade your membership in just a few steps:
2. 1. Log in to your account here.
3. 2. Go to the Services page.
4. 3. Click Upgrade My Subscription at the bottom of the screen.
5. 4. Select your membership type.
6. 5. Enter your payment details.
7. 6. Click Sign Up to complete the process. Your new membership benefits will be active immediately.